We always want to meet our customers' respect all the time. Sometimes a return or an exchange is necessary. If you are not satisfied with your purchase from us, please take advantage of our return and exchange policy.
1. Request For The Returned Or Exchanged Items
a. The customer has to contact us to get a return authorization (return address) or exchange authorization within 60 days upon receipt if you want to return/exchange your purchase.
b. Items received unused (without the smell of perfume), unwashed, not in damaged or worn condition (only when the items which are defective or damaged upon receipt);
c. Items received in original packaging.
2. Return Guidelines:
If you are not 100% satisfied with your purchase. You can return your item(s) for a full refund within 60 days upon receipt. However you need to pay the return's shipping fee on your own.
3. Exchange Guidelines:
Exchange is available if you are not 100% satisfied with your purchase within 60 days upon receipt. However you need to pay the return's shipping fee on your own. Please click here download for exchange the merchandise. Fill in our exchange form, and contact us here.
4. How Long Does It Take To Process My Return?
Once we have received your package, if you ask for return, your refund will be processed within 7 business days. You will be notified via email at the address listed on your account when this transaction has taken place.
Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us. If you ask for exchange, exchange will be sent in 3 days when we get the returned items. Thanks for your cooperation and understanding.
5. How To Modify Or Cancel An Order？
1）For unpaid orders:
In some cases you want to change the order information, such as add or reduce some items, or change items, or update shipping options after you just placed the order but have not paid for it, please login your account in xingmera.com and reorder, or you can simply contact us.
2) For paid orders:
If you find that you have made a mistake or you want to make some changes for the order you have already paid, please contact us.
3) For Shipped orders:
Usually the processing time of an order is about 2 days, during this time we can modify or cancel your order but after we send the package away, we cannot modify or cancel it for you.
4) View order 'Cancel' status:
Once the order is canceled the order status is marked "Canceled". You can view order status in "My Orders" after login.